We proudly offer worldwide FREE shipping, currently serving over 50+ countries. No shipping fees will be calculated and displayed at checkout.

We regularly offer seasonal promotions and exclusive discounts. We encourage you to subscribe or check back often for the latest offers.

Each order is accompanied by a tracking ID. You can view the status of your order using the link provided here.

• Orders will be processed when check-out is completed.
• Orders will be dispatched within 1-3 business days.
• Shipping typically takes 5-9 days worldwide, depending on your location.

Delivery times may vary depending on the volume of orders we are processing and factors beyond Fernache's control, such as carrier or transport delays.

Countries we are unable to ship to have been excluded from the checkout process. If you are able to complete your purchase at checkout, it means shipping to your location is available.

You have 30 days from the date you receive your order to return an item.

To be eligible for a return, the item must be in its original condition, unused, and with all labels and tags still attached. Kindly note, due to hygiene considerations, we are unable to accept returns on underwear, swimwear (if the hygiene seal has been removed), cosmetics, or earrings.

Please contact Customer service for return queries at info@fernache.com or send request by form.

Read our Return policy here.

For additional questions, please visit our FAQ page or reach out to us via our contact form. We typically respond within 1-2 business days.